Privacy Policy

Peter Cook & Company Pty Ltd (ACN 1095 122 893) (“Peter Cook & Company”) understands that you value your privacy and wish to have your personal information kept secure.  For these reasons, Peter Cook & Company places a high priority on the security of the information we hold.  We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles.  You can find more information about the Privacy Act and the National Privacy Principles on the Federal Privacy Commissioner’s website at www.privacy.gov.au .  

While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact us on the telephone number or addresses below.

Collecting Personal Information

We aim to collect personal information only if it is relevant and necessary in providing the service or product you have requested from Peter Cook & Company.  In general you can assume that we collect and hold the following information:

  • Name

  • Address

  • Email address

  • Telephone and fax number

  • Organisation (if applicable)

  • Credit card details if paying by credit card

We only collect this information from you directly.  Naturally we collect and hold a broad range of personal information gathered during the course of providing our products and services.  However, as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to your specific matters.

Purposes of Collection

We collect information primarily to record appropriate details for any order you have placed with Peter Cook & Company.  We may also use the information:

  • To send you newsletters

  • To invite you to forthcoming events

  • To inform you of our products and services

  • To inform you of developments at Peter Cook & Company.

The whole Peter Cook & Company team does NOT have access to your personal information.  Only authorized Head Office staff are given restricted access to your details.

Third Parties

The following third parties may have access to personal information:

  • IT technicians may have access when providing on-site support although it is our practice for them to work under supervision

  • File storage services

  • PayPal

We will not otherwise disclose information about you unless the disclosure:

  • Is required by law

  • Is authorized by law or

  • You have consented to our disclosing the information about you.

Personal Information Quality

We aim to ensure that your personal information is accurate, complete and up to date.  To assist us in this, you need to provide true, accurate, current and complete information about yourself via your online account and profile.

Securing your Personal Information

We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from unauthorized disclosure, use or alteration.  

Accessing your Personal Information

You have a right to access all personal information that we hold about you.  This can be done at your convenience by logging into the website and viewing your account and profile information.

We are not required to provide access where:

  • Denying access is required or authorized by law; or

  • Providing access would be unlawful.

Changes to this Statement

This Privacy Policy is not a static document, we may make changes to this Privacy Policy from time to time for any reason.  We will publish these changes on our website.

Contacting Us

If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact us using the Contact page.


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